Terms of Use | Flowtropolis

Version: 2026-09-30

Service provider: Flowtropolis AB

Data Controller

Flowtropolis AB, at Bällstavägen 66, 186 50 Vallentuna, Sweden, is the data controller for account administration, service security, our own product analytics, and our direct customer relationships. Our Privacy Policy explains these activities and when we process information on an organisation's behalf.

1. About these terms

These Terms of Use govern access to Flowtropolis's hosted web editor, Flowtropolis XR application for Meta Quest, related Unity desktop and viewer clients where offered, and supporting services. Flowtropolis lets users create, upload, manage, share, and experience interactive 3D content.

In these terms, "Flowtropolis", "we", and "us" mean Flowtropolis AB. "You" means the organisation entering into the agreement, or an individual accepting these terms for their own authorised use. A person accepting on behalf of an organisation must have authority to bind it. An invited participant does not bind their organisation merely by joining a session.

These terms take effect when accepted through our registration, ordering, or another agreed acceptance process. A signed customer agreement or order takes precedence where it expressly conflicts with these terms. A data processing agreement governs any processing it covers.

If you accept an invitation to our early-access programme, the Early Access Additional Terms also apply when presented to you and accepted. They supplement these terms only for the early-access features and access identified in your invitation. You can save or print these documents for your records.

2. Eligibility, accounts, and guests

The service is available to organisations, business users, and individual consumers. Organisations may invite employees, contractors, and other authorised participants, including guests.

Users must be at least 13 years old. Users under 18 may participate only through an organisation that authorises their use, with any parental or guardian permission required by applicable law. Any higher minimum age required by local law or the relevant device or platform also applies.

A person entering into these terms for themselves or on behalf of an organisation must be at least 18 years old and legally able to enter into the agreement. A person acting for an organisation must also have authority to bind it.

Provide accurate account information, protect your credentials, and tell us promptly if you suspect unauthorised access. Each user must use their own account or an authorised guest session. Do not share credentials to bypass licence or access limits.

Organisation administrators manage invitations, roles, workspaces, and access. Your organisation is responsible for authorising its users and managing their access. Guest access may provide fewer features and does not create ownership of the organisation's content. A guest account still has an identifier and can have associated personal data.

3. Access to the service

Subject to these terms and the applicable order, we grant you a limited, non-exclusive right to use the service for your authorised activities during the agreed term. Access depends on your plan, licences, assigned role, and available features.

We retain rights in the Flowtropolis software, interfaces, and service materials. These terms do not transfer ownership of them. Open-source components and third-party assets remain subject to their applicable licences, including any rights those licences grant you.

For Flowtropolis applications we make available to you, Flowtropolis AB is the licensor. We grant you a limited, non-exclusive, non-transferable licence to download, install, and run the applications on compatible devices you own or are authorised to control, for your own authorised use or your organisation's authorised activities. This includes business use permitted by your plan. The software is licensed, not sold. Access to hosted features remains subject to your account, plan, and the applicable service term.

You must not redistribute, sublicense, rent, modify, reverse engineer, decompile, disassemble, or create derivative works of our applications, except where we expressly permit it or applicable law or a relevant third-party licence allows it. These restrictions do not restrict your rights in the content you create. We may provide updates, including security and compatibility updates, and explain any action needed to continue using the service. Any mandatory rights to updates remain unaffected.

Applications obtained through Meta are also subject to Meta's applicable platform and distribution terms. The application licence is between you and Flowtropolis AB; Meta is not a party to this agreement. Any rights that the applicable store terms or law require to continue after our service ends remain in place. An application licence does not itself promise continued access to a hosted service.

We may maintain, update, or replace features to operate and improve the service. Any agreed service levels, support commitments, or specific deliverables must be set out in your order or customer agreement.

4. Your content and permissions

You or your licensors retain the rights you hold in content you upload or create, such as models, photographs, scenes, annotations, and presentations. You are responsible for having the rights and permissions needed to upload, process, and share it, including rights relating to other people's personal data and confidential information.

You grant us permission to host, copy, convert, optimise, display, and transmit your content only as needed to provide, secure, and support the service and carry out your instructions. This permission extends to service providers acting for those purposes. It does not grant us a general right to sell your content or use it in our advertising.

The permission lasts while needed to provide the service and handle deletion, backups, and any legally required retention described in our Privacy Policy and applicable agreement. Personal-data obligations are not replaced by this content licence.

Third-party library assets and AI-generated material may have separate conditions or limits on the rights available. Review the applicable licence before using an asset outside the service.

Choose carefully which organisation, workspace, room, or presentation receives your content. Users with appropriate access can view and interact with shared content. People with a public presentation link can view the content made available through that link.

In multiplayer sessions, your display name, avatar and relevant movement are shared with participants. When voice transmission is enabled, other participants can hear you. Photographs taken with the in-app camera are uploaded to Flowtropolis and displayed as shared session content; mixed-reality photographs can include people and objects in your physical surroundings.

Obtain any necessary permission before recording, capturing, or sharing other people or their information. Other participants may make their own copies or recordings. Removing access or deleting your copy does not automatically remove copies others have already made.

6. Acceptable use

You must not use the service to:

Break applicable law or infringe intellectual-property, privacy, confidentiality, or other rights.
Harass, threaten, impersonate, discriminate against, or exploit another person.
Upload malicious code, interfere with service operation, or attempt unauthorised access.
Circumvent authentication, access controls, licence limits, or usage restrictions.
Disclose credentials or confidential information without authorisation.
Resell or provide unauthorised access to the service contrary to your agreement.

Report abuse, suspected security issues, or infringing content to support@flowtropolis.com. Include enough information for us to locate and assess the issue. Do not disclose other users' information unnecessarily.

7. AI-assisted features

When you choose an AI feature, the selected prompts, images, models, and necessary context may be processed by the external providers described in our Privacy Policy. Use these features only with material you are permitted to send for that processing.

AI output may contain errors, resemble other material, or be unsuitable for your intended purpose. You are responsible for reviewing it before use, including its accuracy, safety, and the rights needed to use it. We do not promise that generated output is unique or that intellectual-property rights exist in every output.

The service shows the credit cost and when credits will be charged before you start an AI action. Any included credits and usage limits are shown in your plan details.

If an AI run fails, we will return the AI credits charged for that run to your balance.

You can buy and use AI credits on the free trial or Pro plan. Cancelling Pro does not remove your purchased credits or prevent you from using them on the free trial.

Purchased AI credits have no expiry date. However, accounts are deleted after two years without authenticated use of Flowtropolis, and any unused purchased credits are lost when the account is deleted. Signing in or using the service while signed in, including on a headset, resets that two-year period.

Before deleting an inactive account with unused purchased credits, we will email a warning at least 30 days in advance. The warning will explain that signing in keeps the account and its remaining credits.

Purchases of AI credits are non-refundable, except where a refund is required by applicable law or provided under the purchase terms shown at checkout. This does not limit statutory withdrawal rights or remedies for faulty or undelivered services. Returning credits for a failed run does not replace any legal entitlement to a monetary refund. See section 14 for consumer rights.

8. Plans, charges, and cancellation

Our free trial currently has no fixed end date and does not automatically convert into a paid Pro subscription. Paid access starts only when you place a paid order.

Pro subscriptions and AI credit packs are sold through Stripe Managed Payments, with Stripe acting as merchant of record and purchases presented as sold through Link. The seller and purchase terms are identified at checkout. Those purchase terms apply alongside these Terms of Use; Flowtropolis remains responsible for providing the service. You can manage subscriptions through Link and contact Link support about payments and refunds. Contact Flowtropolis support for help with the service.

The offer shown at checkout specifies the price, taxes, included licences, usage limits, and billing interval. Pro subscriptions are billed in advance, monthly or annually as selected at checkout, and automatically renew for the same billing period unless cancelled before renewal. We will provide any renewal reminders required by applicable law.

You are responsible for the charges you agree to and for purchases made by people you authorise. Subscription price increases take effect only at a renewal, with at least 30 days' advance notice or any longer notice required by law. You can cancel before the increase takes effect. We will obtain your agreement where required by law.

You can cancel Pro at any time before renewal through Link or by contacting support@flowtropolis.com. Cancellation stops the next renewal; your Pro access continues until the end of the period already paid for. Cancelling Pro does not itself delete your account.

Cancellation does not entitle you to a refund for an unused part of a paid period, except where applicable law or the purchase terms provide otherwise. This does not limit the withdrawal rights or other consumer remedies described in section 14.

9. Devices, XR use, and third-party services

You are responsible for suitable devices, connectivity, and a safe physical environment. Follow the headset manufacturer's safety guidance, remain aware of your surroundings and other people, and stop using XR if you experience discomfort.

Flowtropolis is a creation and collaboration tool. A scene, simulation, AI result, or visualisation does not replace professional engineering, safety validation, or other specialist assessment where required.

Meta account, headset, operating-system, and store services are subject to Meta's applicable terms. Other third-party services and content may also have their own terms. We remain responsible for the obligations we undertake in our agreement; these references do not waive them.

10. Privacy and deletion

Our Privacy Policy explains what personal data we process, why we process it, who receives it, and your choices. The Privacy Policy is a notice about data handling, not a blanket consent to optional processing. Where we process personal data on your organisation's behalf, the applicable data processing agreement also applies.

To request deletion of your account or personal data, email support@flowtropolis.com and include either the email address used to sign in or your guest account ID. Guest users can find the ID in App Menu, opened using the menu button on the left Meta Quest (Oculus) controller. The Privacy Policy describes verification and any applicable retention exceptions.

A deletion request is distinct from cancellation of a paid contract. Neither this distinction nor an outstanding payment removes your applicable data-protection rights.

11. Suspension and termination

If you are a consumer based in the European Economic Area (EEA), you can withdraw from your agreement with us within 14 days of entering into it by emailing support@flowtropolis.com. You can also ask us to close your account. See section 14 for details, including any conditions that apply if you ask us to start the service during that period.

We may restrict access where reasonably necessary to address a material breach, unlawful use, an immediate security or safety risk, or an unpaid amount that is properly due under your agreement. We will use a proportionate response and, where practicable, explain the reason and give an opportunity to resolve the issue. Immediate action may be needed where delay would create harm or where notice is legally restricted.

You can end free access at any time by contacting support. Cancellation of paid access follows section 8 and any applicable order. For a breach that can reasonably be corrected, we will describe the problem and give a reasonable period to correct it before terminating for that breach, unless immediate action is necessary for the reasons above.

Unless a separate customer agreement provides otherwise, we will give at least 30 days' notice before a planned closure of the service or withdrawal of your free access. This does not permit us to end a paid commitment without the remedies required by your agreement and law. If we discontinue a prepaid service before the end of its agreed period, we will refund the unused part, without limiting any further statutory remedy.

On termination, ordinary access ends. You or an authorised organisation administrator can contact support within 30 days after access ends to request retrieval of content you are entitled to receive. We will arrange a copy in an available, commonly used electronic format. We will retain that content during this retrieval window and while completing a timely request, unless you have requested its earlier deletion or retention or disclosure would be unlawful. Longer statutory retrieval rights and any agreed data-return obligations remain unaffected. Where required by law, retrieval is free of charge, within a reasonable time, and in a commonly used machine-readable format.

After the retrieval window and completion of any timely request, we may delete remaining service content, subject to the Privacy Policy, applicable retention obligations, and any data processing agreement. Personal-data and backup retention follow those arrangements; this retrieval window does not shorten or replace your data-protection rights. Closing an individual account does not by itself close the organisation or delete its shared content.

12. Responsibility and liability

Each party is responsible for its own obligations under the agreement. The service must meet any agreed commitments and applicable legal requirements. We do not promise a particular commercial outcome or that user-created content is suitable for every purpose. For business customers, any additional service levels must be agreed in writing. Nothing in this section reduces the statutory standards or remedies applicable to consumers.

Any agreed limitation of liability for business customers must be set out in a separate written agreement. These Terms of Use do not impose a monetary liability cap or a general exclusion of indirect loss.

Nothing in these terms excludes or limits liability or rights that cannot lawfully be excluded or limited. Consumer rights, including statutory remedies for a faulty or undelivered digital service, remain available.

13. Changes and disputes

We may propose changes to these terms as the service or applicable requirements change. We will notify affected users of material changes and explain when they would take effect. Where required by law or the agreement, we will seek acceptance before applying them. Changes do not retrospectively alter an accepted order.

Please contact support@flowtropolis.com so we can try to resolve a concern. This does not prevent you from seeking urgent court relief or exercising your statutory rights.

Swedish law governs these terms, excluding its conflict-of-law rules and subject to the consumer protections below.

For business customers, disputes between you and Flowtropolis arising out of or in connection with these terms or the service are subject to the exclusive jurisdiction of the Swedish courts, with Stockholm District Court (Stockholms tingsrätt) as the court of first instance. A separate written agreement between you and Flowtropolis may expressly provide for a different dispute-resolution process, including arbitration.

If you are a consumer, the choice of Swedish law does not remove any mandatory protections you have under the laws of the country where you habitually live. The business-customer court clause does not apply to you. You may bring a claim in any court available to you under applicable consumer law, including a court where you live when those rules allow. We may bring a claim against you only in the courts permitted by those rules. These terms do not require consumers to use arbitration.

14. Additional rights for consumers

If you use Flowtropolis for purposes mainly outside your trade, business, or profession, applicable consumer law protects you. Any business-only limitation in these terms does not apply to you merely because you use the same platform.

For online purchases covered by EU/Swedish distance-contract rules, you generally have 14 days from entering into the agreement to withdraw. Any longer withdrawal period required by law still applies. To withdraw from an agreement with Flowtropolis, notify us by emailing support@flowtropolis.com with a clear statement that you wish to withdraw and enough information to identify your agreement. You can also write to Flowtropolis AB, Bällstavägen 66, 186 50 Vallentuna, Sweden, or use any other legally valid method. You do not have to give a reason. You may use the standard withdrawal form from Konsumentverket, but it is not compulsory. Send your notice before the withdrawal period ends. We will provide the required information and form before purchase and in the contract confirmation.

To withdraw from a purchase sold through Link, send your notice to the seller identified in your purchase confirmation, using the contact details there or Link support. Flowtropolis support can help identify the right seller. This does not restrict any legally valid way of giving notice.

On a valid withdrawal, payments due for reimbursement will be returned without undue delay and within 14 days after the seller receives your notice, using the original payment method unless you expressly agree otherwise, without a refund fee. Only amounts lawfully due for a service you expressly requested during the withdrawal period may be deducted.

Starting a digital service during that period requires any request or consent prescribed by law. The consequences differ for services and digital content: any proportionate payment obligation or loss of withdrawal rights applies only when the legal conditions have been met. Simply opening an account or accepting these terms does not automatically waive the right. We do not rely on a loss of withdrawal rights or charge for performance during that period unless the applicable information, request, consent, and confirmation requirements have been met.

If the service is not supplied or does not meet applicable requirements, you may have rights to a remedy, price reduction, termination, or a refund. Mandatory rights relating to updates, service changes, renewals, and refunds are preserved. Contact support so we can investigate a complaint. Consumers in Sweden may refer an eligible unresolved dispute to Allmänna reklamationsnämnden (ARN), Box 174, 101 23 Stockholm, Sweden. ARN determines whether a complaint meets its eligibility rules. If we cannot resolve your complaint, we will provide information about the relevant dispute-resolution body and whether we will participate in that procedure, in a form you can keep. This does not restrict your right to go to court or use any other remedy available under applicable law.